Source tree not starting in windows 10

[Deleted user]

Hi Attlasian,

      My source tree did not start in my windows 10 local and so I troubleshooted by deleting the attlasian folder in the ......./Local/AppData directory,uninstalled sourcetree and then I tried installing the Sourcetree again but while installing the source tree icons visible for 10 seconds and the application does not start,I have tried multiple versions but could not start my sourcetree application

In my Source tree folder(Local\Atlassian\SourceTree) I am only having 

analytics_gas_upload Folder and

sourctree.log file which is empty

Solutions are appreciated.

[Simon Hughes · Accepted solution]

For me, the fix was to 

1. Navigate to C:\Users\UserName\AppData\Local\Atlassian
2. Under there, you will see SourceTree.exe_Url_RandomGuid
3. Delete all of those style folders so you are only left with one folder called SourceTree
4. Start SourceTree, and it will rebuild that settings file.

[Simon Kendrew]

This worked for me, just now.

[Stuart Clode]

Thanks this worked for me as well.

[Karel Handlir]

Thanks, this one worked for me as well. The problem appeard after win-update and reboot.

[Mauriney Costa]

Thanks, this worked for me

[Martha Castrillón]

This worked for me. Thanks!

[Kris Mayeda]

This just worked for me. Thanks!

[Emil Vahitov]

Worked for me, thanks Simon!

[teodora_zhelyazkova]

Worked for me

[Keith Melkild]

Thank you very much.  Worked for me as well.  BTW, after doing this, my credentials were wrong - don't understand why.  In Windows 10, had to go into AppData/LocalAttlassian/SourceTree to delete the passwd file; and restart sourcetree so it would re-prompt.  After doing that I could pull successfully.

[Gabriel Ruiz]

This worked for me too, thank you

[Colin Pape]

non destructive (hopefully for all) and simple, worked like a charm for me

[Roger Perez]

Worked for me, Thanks a lot, Simon!

[Telmo Viana]

this one right here worked for me. Ty

[Lee Hong Wei]

it work perfectly, thank you!

[Scott Anderson]

Worked for me too, thanks Simon!

[Martin Schneider]

Thanks!

You can copy&paste this path to get there:
%LocalAppData%\Atlassian

[Cristhian Mayuri]

Worked for me, thanks a lot.

[Jakub _ Collective of Crab]

Worked for me as well. Thanks!

[Gabriel Dina]

Thank you for solving this feature! 

[Jonathan Vigh]

Worked for me as well. Thanks a bunch!

[Jacob Koep]

Worked for me too! Thanks!!!

[bblcl]

Initially this seemed to only partially work for me: after the initial registration it crashed again before showing the actual UI. It turned out that I was running a slightly older version and updating to the latest version fixed the issue.

[Evan Anderson]

thank you💕

[Alexander Oss]

Also worked for me.  Looks like today's Windows 10 update confused Sourcetree, based on all this activity here today; any chance this is a Sourcetree bug that can be fixed so that it doesn't happen again after the next Windows update?  (How would anyone with less genius insight than Simon Hughes know that this folder deletion is the way to work around this bug?)  Note that I am one version behind, running 3.4.12 (current is 3.4.13, apparently).

[Leandro Chaves]

Also worked for me. Thank you, OP!

[Trần Vũ Hảo]

Thank you Simon Hughes

[Nianhu Gui]

It works for me. Thank you

[Leyla Mousavi]

This worked for me, Thanks you 

[陳勇行]

thank you

[markstam201]

Thanks, it worked for me.

Note: copy user.config and replace into new folder --> don't need resetting ssh.

[KAI XIAN LIAU]

This worked for me, Thanks you

[William Coyne]

Thank you. Commenting for visibility.

[Tonny Medina]

Funiono para mi, gracias.

[Timm Haase]

Very good tip. Problem occurs after windows update und reboot.

[regard yvan]

Thank you, this worked for me !

[Kevin Ooi]

WORKED FOR ME!

[v_palucaj]

Thank you, this worked for me

[tamhh]

thank you, this worked for me

[HFeldmann]

Thanks a lot, got the same problem after Windows update and reboot...

[Inma-zumbanet]

Muchas gracias Simon, ahora ya funciona Sourcetree 😉

[low en gamer]

Is working like a charm!

[Aliya Aziz]

worked for me too. thankyou

[John Ferguson]

That's a big me too - thanks Simon

[Yanning Frank]

It works. Thanks a lot.

[Christian Maximiliano Vera]

Worked for me too,
Thx Simon!

[martinholtkamp]

Thank you Simon!!

[Riccardo B]

It works!! Thanks Simon!!

[Lester Bloom]

I am also here to send you my thanks. Cheers!

[David Shower]

That worked for me too, thanks so much!

[Ahmed BEN HASSINE]

worked for me thanks a lot ! 

[Carolina Castro]

It Worked for me too, Thanks!!

[Stefan W]

golly this sure is getting a lot of replies in the past couple days. worked for me too.

[STARasGAMES]

Hey everyone!

What a meme XD

[amoreno-kiterocket]

+1

worked for me

[Scott Douglas Serage]

This was the solution for me. Thank you.

[Kengpong]

Thank you. so much 

[kabir-ibi]

This worked for me. Thank you

[Muhammad Nurfajri Rahman]

great, thats worked for me
thanks sir

[John]

Awesome! How much time did this save for me? Thank you very much!

[Robert Frenzel]

It works. Thank you very much!

[Dinora Qereshniku]

Thanks, worked for me too!

[Manjunath Lande]

Thanks, this worked for me

[Nabeel Awais]

Thanks, this worked for me.

[emiliano mercado]

This worked for me too!! Thanks!!

[faizanromail]

Thanks worked for me as well 

[adeleon71]

Thank you very much. It worked to solve the same problem after windows update on June 15th 2023.

[Paul Wallace]

Thank you, that worked!!

[Cosmin Cojocea]

For the record, this helped me as well, I deleted the 4 _Url_ folders, then started sourcetree and was prompted for installation, closed that, restored the 4 deleted folders and now it started fine without anything being lost.

[John Bird]

Worked for me, thanks.

[Le Hong Son]

This solution worked for me. Tkanks yoiu.

[cpn_developer]

Thanks

[jessada-dissopa]

thanks this works for me too

[Jagannadham Konduru]

Thanks a lot, it works for me

[Patrick Pirtle]

Worked for me.  Thanks.

[Liam Drew]

Thanks Simon, this worked for me - looks like Windows updates commonly break something here (I was getting 'Unable to load MEF components' error, and had 4 directories under AppData\Local\Atlassian\ ).

Cheers

[Nilupa Rupasinghe]

Worked for me too

[rchaw2]

worked. Thank You!!

[Efraim John Estoperez]

worked for me as well. thank you!

[Durvesh Parmar]

It really worked for me. Thanks a lot.. Saved my day ! 

[Ozan Meray]

Worked for me as well. Big thanks!

[Sandeep Yadav]

It worked for me thanks a lot ! 

[Jorge CR]

legend type answer, it worked, thanks 

[Jochen]

Worked, saved me tons of time and headache, thanks!

[Артем Малыйкин]

Thank you, it helped me

[Ivo Reis]

Yep, that worked for me too

[Maksim Osipenko]

That worked for me. Thank you!

[Wohlgemuth Joerg]

Did anyone mention before, that it helped? B-)

Well, so it was in my case, too.

Thanks!

[Almas Maris]

thank youu.  lol what happen to source tree?

[Alessandro Bragagnolo]

Thanks, this solve the problem!

[Gary Kohls]

After 30 minutes of futility I found your article and the issue was resolved.  Thanks.

[Carlos Amiel]

This worked for me

[anji_nir0]

This worked for me. Thanks for the tip :)

[Saket Bhala]

This worked for me, Thanks you 

[Shailesh Joshi]

It worked for me thanks, but When i am trying to checkout branch from bitbucket to sourcetree i am getting error. "This is not a valid Source path/Url"

What should i do?

[Saket Bhala]

@Shailesh Joshi there are multiple reasons for this error. Check below points

Double-check the repository URL: Ensure that you have entered the correct repository URL in Sourcetree. Make sure there are no typos, missing characters, or extra spaces in the URL. It should be in the format https://bitbucket.org/username/repository-name.git

Verify your authentication: If the repository requires authentication, ensure that you have provided the correct credentials (username and password, or SSH key) in Sourcetree. Double-check that your credentials are accurate and up-to-date.

Check your network connection: Ensure that you have a stable internet connection. Sometimes, connectivity issues can cause problems when trying to access remote repositories. Try accessing other websites or services to verify your network connectivity.

Review your firewall or proxy settings: If you are behind a firewall or using a proxy server, there might be restrictions or configuration issues that prevent Sourcetree from connecting to Bitbucket. Check your firewall settings or proxy configurations and ensure that they allow the necessary network traffic

[Sanket Patil]

This worked for me too, Thanks!

[juancayuso JC]

Great. Working after follow your steps. thanks!

[Mark Haverkort]

Worked for me as well, thank you.

[Phakkhapon]

Worked for me too.... Wow thank you.

[Diana Mahovlić]

Worked like a charm. Thanks!

[JoaoEsquecido]

Worked for me BUT I lost all repository configurations (had to add the repos again).

[Cristian Guerrero]

Totally worked for me. Thanks!

[akhila ciriga]

Worked me too , Thanks!

[boris-gichev-BFlow]

Thank you, it worked!

[denovi]

Yup worked for me too.

[anjanadri reddy]

Thanks, the above worked for me too!!

[Sanjay Singh]

it work perfectly, thank you!

[Moreno Possamai]

This worked. Thank you!

[StephenAndri]

clean simple solution thanks

[retoreana]

Thank you! This solution worked immediately! 

[emp_xpay]

Thank you. It's work for me

[Shreyas Sapre]

worked.. thanks..

[Thomas Cebulla]

worked also in 2024, great...

[Kamicazer]

Guess what? I happened again...

[JackdawAviary]

Thank you, that worked for me! (23 May 2024)

[trngvth]

This worked for me too, thank you

[emp_xpay]

Thank you, It is help for me

[Tushar Mahajan]

It worked for me. Thanks for the great help.

[Hana Hasanah]

+1

You saved my day. Thanks! (July 8, 2024)

[Peter Palmadesso]

Thank you!

[Sabeen Sadaf]

worked for me, thanks.

[SA]

Thanks, it worked for me as well :) 

[Gabriel Vasile]

Yay, over a year later since your answer and it just worked for me too! Thank you!

[Jasper Wijnhoven · Accepted solution]

For me SourceTree didn't start after an update. I looked into the %AppData/Local/SourceTree folder and tried running SourceTree.exe and Update.exe, and then again as admin. Every time it didn't work.

I saw I had two folders, app-3.4.9 and app-3.4.10. The second folder was empty. I deleted it, and suddenly SourceTree worked again. I think it was a faulty update, but I'm not sure.

[jwingard88]

Yeah, I did the same thing and then it worked. This isn't the first time I've had trouble on an update with this.

[GMitzel]

Exact same scenario and solution. 

[Christopher Belakhoua]

Ran into same problem, proposed solution saved the day.

[Fabio Widmer]

Same for me, but with 3.4.11 folder .. Seems to be a bug ..?

[Dale Jones]

Wow Worked for me also.  Thanks everyone.

[Joel Fieber]

Yep, my app-3.4.11 folder was empty. Removing the directory fixed it.

[Cesar Sagrado Lorente]

Solved my issue! Removing the folder "app-3.4.11" fixed it.

[Rebecca.BenChimol]

Solved my issue as well, thanks!

[Sharon Hinde]

This fix worked for me, thanks!

[Jovana Dosenovic]

Thank you so much for sharing - your tip helped me as well! 

[Paul Turner]

This fix worked for me too.

I believe the problem is caused by a failed update. Running the update 3.4.11 from the yellow flag top left in window fails with:

Method not found: 'Void SharpCompress.Readers.IReaderExtensions.WriteEntryToFile(SharpCompress.Readers.IReader, System.String, SharpCompress.Readers.ExtractionOptions)'.

Then Sourcetree fails to launch.

[Rik Marshall]

FIXED!!!! Thank you!!!

[Paul Gertzen]

Thanks, worked perfectly

[Mahesh.Kanojiya]

Thank you so much!!! It worked for me

[Paula Guadalupe Robles Sosa]

Thanks, it works!

[Richard Dickerson]

You da man all week Simon!

[Danilo Gabriel Nunes Sanches]

It works for me, thanks!

[Carlos Paredes]

It works for me too ! Thanks

[Zackary Smith]

That worked like a charm.  Thanks!!!

[setrov]

It's only been 3 years, silly problem like this is still there.
I wonder how much longer will it take for Atlassian to fix its mess. 😒😒😒

[Arseni Huliankou]

Hey, at least they made this page so we could do their work for them

[titobf]

In my case, downloading and running the latest installer fixed it. It didn't even show the installation steps. It just made it work again

[JoaoEsquecido]

This worked for me and I did not loose configurations from previously installed version

[minnsey]

Hi

Sourcetree, the application, installs in the to %localappdata%/Sourcetree folder, its configuration files go in %localappdata%/Atlassian/Sourcetree.

inside %localappdata%/Sourcetree there should be a Sourcetree.exe and a versioned folder like app-3.0.17.

The Sourcetree.exe is actually a wrapper to the real .exe which is app-3.0.17/Sourcetree.exe.

Can you try running each of the two Sourcetree.exe files?

If neither work can you provide any Event Viewer errors or probably more useful is anything in the %locaappdata%/Atlassian/Sourcetree/Sourcetree.log ?

[Deleted user]

@minnsey 

None of this works and also my sourcetree.log  file is empty

Actually what I did was before uninstalling, I deleted the atlassian folder in my %localappdata% and tried installing again.

Now while installing the source tree icon is visible for 10 seconds and does not start after that.

[minnsey]

Does the %localappdata%/Sourcetree folder exist?

[Deleted user]

Yes @minnsey 

[minnsey]

So there are Sourcetree.exe files, but double clicking them appears to do nothing and there is nothing in the Event Viewer or in the %locaappdata%/Atlassian/Sourcetree/Sourcetree.log ?

[Deleted user]

That's right @minnsey ,Can you help me out I'm facing a lot of difficulties without Sourcetree.

[minnsey]

To be honest I'm not sure what to suggest.

When you do try starting Sourcetree.exe can you confirm that it is not running in the Task Viewer? Just in case it is running but is off screen etc.

[Deleted user]

@minnsey I got these logs while installing the sourcetree .

CheckForUpdateImpl: Reading RELEASES file from .......\AppData\Local\SquirrelTemp
CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
ApplyReleasesImpl: Writing files to app directory: ..........\AppData\Local\SourceTree\app-2.3.1
LogHost: Rigging execution stub for SourceTree_ExecutionStub.exe to ........\AppData\Local\SourceTree\SourceTree.exe
ApplyReleasesImpl: Squirrel Enabled Apps: [........\AppData\Local\SourceTree\app-2.3.1\SourceTree.exe]
ApplyReleasesImpl: Starting fixPinnedExecutables
ApplyReleasesImpl: Examining Pin: Command Prompt.lnk
ApplyReleasesImpl: Examining Pin: File Explorer.lnk
ApplyReleasesImpl: Examining Pin: Google Chrome.lnk
ApplyReleasesImpl: Fixing up tray icons
ApplyReleasesImpl: cleanDeadVersions: for version 2.3.1
ApplyReleasesImpl: cleanDeadVersions: exclude folder app-2.3.1

[minnsey]

That all looks fine.

Can you check permissions on the folder, we have seen odd behavior  occasionally because of that, but because it installs into your user folder it is unlikely.

Can you also try the latest 3.0.17 installer?

[Deleted user]

These are the logs while I tried installing sourcetree 

3.0.17.

Program: Starting Squirrel Updater: --install .
Program: Starting install, writing to .....\AppData\Local\SquirrelTemp
Program: About to install to: .....\AppData\Local\SourceTree
CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path '.......\AppData\Local\SourceTree\packages\.betaId'.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path '.......\AppData\Local\SourceTree\packages\RELEASES'.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()

[minnsey]

Hi

Unfortunately they aren't really errors, just over enthusiastic logging  by Squirrel.Windows that essentially must indicates it hasn't found a previous install.

[Deleted user]

@minnsey  I found few logs in my  event viewer,is there anything you could do with this.

Log 1:

Faulting application name: SourceTree.exe, version: 2.3.5.0, time stamp: 0x59d5304e
Faulting module name: KERNELBASE.dll, version: 10.0.17134.753, time stamp: 0xcdfe5b92
Exception code: 0xe0434352
Fault offset: 0x000000000003a388
Faulting process id: 0x1f00
Faulting application start time: 0x01d519e80c94162c
Faulting application path: ........\AppData\Local\SourceTree\app-2.3.5\SourceTree.exe
Faulting module path: ...\Windows\System32\KERNELBASE.dll
Report Id: 333104cd-04f9-4673-ae49-768fba6a954a
Faulting package full name:
Faulting package-relative application ID:  

Log 2:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException
at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
at SourceTree.App..ctor()
at SourceTree.App.Main()

[minnsey]

Hi, my starting assumption would be there is an issue with the .NET installation.

Can you try re-installing .NET 4.7.2 and updating Sourcetree to 3.1.3 or higher?

[Javier Dominguez]

@minnsey Hello, I know it's a bit too late but just wanted to let you know that I had an identical problem and neither reinstalling Sourcetree or .NET fixed it.

Finally it turns out the problem was I had the Windows Management Instrumentation service stopped and disabled. Restarting that service solved it.

Maybe you could change something so at least it gives a little more of info when this happens, because currently to find the cause is quite hard.

Regards

[Markus Boremski]

> Finally it turns out the problem was I had the Windows Management Instrumentation service stopped and disabled. Restarting that service solved it.

can confim that!
@Javier Dominguezthanks alot for sharing your knowledge.

> Maybe you could change something so at least it gives a little more of info when this happens, because currently to find the cause is quite hard.

This is really needed!

[Alex Oliveira]

I was having exactly the same problem.

@Javier Dominguez pointed the way to solution.

For me, it was not enough to just restart the windows service!

I was forced to remove the files from the "C:\Windows\System32\wbem\Repository" folder and restart the computer for the OS to recreate the files.

I followed this tutorial: https://support.captureone.com/hc/en-us/articles/360002430638-How-can-I-repair-WMI-Windows-Management-Instrumentation-service-

SourceTree needs an urgent indication for this issue, because it was pretty boring to find out what was going on.

[Bao Luu Kim]

It worked to me. Thank you very much.

[Ruqqq]

thanks bro works for me too

[kamarajanis]

Thanks a lot , it worked for me as well

[Marek Repka]

Thank you, it saved the day for me.

[ruchitam]

Worked for me, thanks!

[Eyal Gerber]

.

[Tony Samperi]

Why we still need this after 4 years? 😐

[Antonino Samperi]

So I was ok for less than a year. And now it's not opening again. WTF.

[Maurício Moita]

Worked for me just now! Amazing!

[berrettam]

Thank you Simon   It works! 

[Jany Jany]

yup i also tried it worked out for my windows also.Thanks simon

[Sandeep Yadav]

worked for me thanks a lot ! 

[Chris Pascual]

Accepted answer still works for 3.4.13 , June 2023

[John Rix]

In my case when encountering this error, I checked and realised I was a few patch releases behind current, even though I had not been prompted about any updates for a good while. Just download and installing the latest patch release got me back in action.

[Vanya Huaman]

Same story here. 
OS Windows 11 Pro - It wouldn't open for me either. I just redownloaded the program and ran it to install. Opened up after that. 

[Roxana]

Thanks this worked for me as well!

[Anis Mumtaz]

Thanks It worked for me

[anjanadri reddy]

Thanks. This worked like a charm.

[Muhammad Junaid]

i am very interesting in your articls your article is very good and on reality base.

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