SourceTree 2.3.1.0 fails to start on Windows 10

[veksler]

I've tried uninstalling, deleting all folders in AppData\Local\Atlassian\ & AppData\Local\SourceTree* and reinstalling.

Here's the error:

ERROR [2017-09-21 09:52:45,165] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-21 09:52:45,278] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)

[Mike Corsaro · Accepted solution]

Hello! This is a known issue that will be fixed pretty soon. Please see this thread: https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-will-no-longer-start/qaq-p/642054

Thanks!

[Ana Retamal]

Hi everyone! As an update for this topic, we have just started the progressive rollout of Sourcetree v2.3.5.0 which includes a fix for this issue. You should be prompted to upgrade sometime over the next 14 days or, alternatively, you can download the update directly from https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Have a nice day!

Ana

[eli.boyarski]

Thanks for the update Ana! 2.3.5.0 fixed the problem for me.

[Matthew Lieder]

The download on the main site is still 2.3.1.0 BTW

[veksler]

Also tried deleting TEMP folder and rebooting.

Running Windows 10 Version 1703 (Build 15063)

[Blake Pell]

I had this exact same issue with the exact same exception.  I had to go back to version 2.1.2.5 after uninstalling and clearing out all of the AppData folders.

[Deleted user]

The latest update has corrupted the user.config file:

ERROR [2017-10-24 11:12:04,950] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\Your Name\AppData\Local\Atlassian\SourceTree.exe_Url_m4ivkf15eougxqtrrllkpk35k320qcmm\2.3.1.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()

Basically about 12 lines down in the user.config file the config ends with a row of nulls.

I fixed this by copying the contents of a user.config file from a previous version and replacing it.

Atlassian do you do any QA before you drop a release, like the time the popup modal test was rolled out as an option in the view menu and it would display 50 test popups?