Unable to connect to Github Enterprise with PAT

[David Lucas]

In SourceTree I was unable to connect to Github Enterprise using my PAT and following the documentation.

It just shows Authentication failed.

[Tomislav Tobijas]

ℹ️ I've reached out to the Community Support team to take a look at this. I'm not sure if anyone's managing Sourcetree questions, but I hope someone from the official team will chime in to help out with this.

[Tomislav Tobijas]

Hi @David Lucas ,

Probably would need more details about this:

1. Which version of Sourcetree are you running?
2. Are we talking about Windows or Mac?
3. Which docs/steps have you followed? Was it this?

Version 4.2.2 and above should (by release notes) support PATs for Github accounts 👀

Cheers,
Tobi

[David Lucas]

SourceTree: 3.4.13

Windows 11

We followed the official instructions to create a Personal Access Token (PAT) and use that.

I see yours show OAUTH. We will try that. Thanks

[Tomislav Tobijas]

Cool! Feel free to write it down here if OAuth works (or if upgrading the product to 4.2.2 works with PAT), to potentially help others if anyone stumbles upon the same/similar thing.

[mschultheiss]

I have this same issue. IDK where you get that 4.2.2 version info from but when I go in SourceTree on Update is says it IS the most recent with 3.4.25 from my Windows 11 machine

Also trying to use GitHub Enterprise with SSO, generated a PAT there and wasted a couple hours trying to look for answers why the Tools/Options Authentication will not let me add an Account; fails when I try to refresh the password so OK does not save.
Using the browser I can navigate to the site (obviously as I generated a PAT there but just being patently obvious here)

I tried both Basic and Personal Access token options and used the token as the password but it keeps telling me "Authentication failed
Failed to check login for user [myuser]
user/emails was not found.

Hosting Service: GitHub Enterprise
Host URL: Accurate URL used works in browser
Preferred Protocol: HTTPS

Credentials: 
Authentication: Basic (also tried Personal Access Token
Username: pulled from the GitHub Enterprise name there, also tried my email, neither work
Refresh Password: using SSO and PAT to put the PAT token in but also tried my domain password

[Tomislav Tobijas]

Yeah, my bad @mschultheiss on that version.

Version 4.x is for Mac, and 3.x is the current/latest one for Windows.

I haven't played that much with this, and there's not that detailed documentation when it comes to Sourcetree. The only thing I've managed to dig out is this, but I'm guessing you've all followed the mentioned steps: Add an API token to Sourcetree or another application 

[mschultheiss]

Yes, done all those; seems to be some missing bit of information here that is not covered in any of the dozens of available posts everywhere on this that I have not yet discovered either.
Key here might be the GitHub Enterprise relationship which is NOT an Atlassian account but a GitHub alias for my Single Sign On (SSO) which works in the browser but not in SourceTree. 
Note that all the resources I have isolated say to use the PAT (Personal Access Token) which I did that was generated from GitHub Enterprise.

[Stephen Sifers]

@mschultheiss 

Thanks for contacting our Community to find out why you can't log into Sourcetree on Windows 11. To start, let's ensure there are no cached credentials which may be contributing to this issue. 

To clear cached credentials for Sourcetree on Windows, please complete the following:

1. Remove Credentials from Sourcetree
   1. Open Sourcetree.
   2. Go to Tools > Options > Authentication tab.
   3. Under Accounts, remove any connected accounts (Bitbucket, GitHub, etc.).
   4. Under Saved Passwords, remove any stored credentials.
2. Remove Credentials from Windows Credential Manager
   1. Open the Windows Control Panel.
   2. Go to User Accounts > Credential Manager.
   3. Remove any credentials related to Bitbucket, GitHub, or other relevant services.
3. Delete Sourcetree’s Local Password Cache File (if issues persist)
   1. Navigate to:
      C:\Users\<YourUsername>\AppData\Local\Atlassian\SourceTree
   2. Delete the file named "passwd".
   3. Restart Sourcetree.

Once you've done the above Sourcetree should be prompting you for credentials. From what I've seen, you know how to generate your PAT to use within Sourcetree, but I'll still reference the GitHub documentation here: https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/managing-your-personal-access-tokens 

Stephen Sifers