Sourcetree stopped launching (Win7)

[Jacob Whetstone]

On Windows 7.

Rebooted computer this morning, SourceTree no longer starts.

I suspected Windows Updates.

.NET security updates applied today:

KB2901126

KB2898869

Uninstalled Both.

Uninstalled and Reinstalled Sourcetree

Deleted AppData for Sourcetree

No Dice.

Error log:

Faulting application name: SourceTree.exe, version: 1.4.1.0, time stamp: 0x52f100ba
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1b90
Faulting application start time: 0x01cf389645c01315
Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: c04229d6-a489-11e3-9559-642737ddb166

Report.wer:

Version=1
EventType=APPCRASH
EventTime=130385133305193274
ReportType=2
Consent=1
UploadTime=130385133305863312
ReportIdentifier=c04229d7-a489-11e3-9559-642737ddb166
IntegratorReportIdentifier=c04229d6-a489-11e3-9559-642737ddb166
Response.BucketId=6788129
Response.BucketTable=20
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SourceTree.exe
Sig[1].Name=Application Version
Sig[1].Value=1.4.1.0
Sig[2].Name=Application Timestamp
Sig[2].Value=52f100ba
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_259c
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18247
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=521eaf24
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000c4102
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=259c
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=259cf68fcd17b809dd64a7b97ab5b735
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=21a4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=21a4f296e23ecaf8ea3afbd7ddcca42c
UI[2]=C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
UI[3]=SourceTree has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\windows\system32\KERNEL32.dll
LoadedModule[4]=C:\windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\windows\system32\msvcrt.dll
LoadedModule[7]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\windows\system32\GDI32.dll
LoadedModule[12]=C:\windows\system32\USER32.dll
LoadedModule[13]=C:\windows\system32\LPK.dll
LoadedModule[14]=C:\windows\system32\USP10.dll
LoadedModule[15]=C:\windows\system32\IMM32.DLL
LoadedModule[16]=C:\windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[18]=C:\windows\system32\MSVCR110_CLR0400.dll
LoadedModule[19]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\54c5d3ee1f311718f3a2feb337c5fa29\mscorlib.ni.dll
LoadedModule[20]=C:\windows\system32\ole32.dll
LoadedModule[21]=C:\windows\system32\CRYPTBASE.dll
LoadedModule[22]=C:\windows\system32\uxtheme.dll
LoadedModule[23]=C:\windows\system32\CRYPTSP.dll
LoadedModule[24]=C:\windows\system32\rsaenh.dll
LoadedModule[25]=C:\windows\system32\VERSION.dll
LoadedModule[26]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll
LoadedModule[27]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll
LoadedModule[28]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll
LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[30]=C:\windows\system32\OLEAUT32.dll
LoadedModule[31]=C:\windows\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll
LoadedModule[32]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\4598449d72d7ebbd53952399ed5fc710\System.ni.dll
LoadedModule[33]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
LoadedModule[34]=C:\windows\system32\RpcRtRemote.dll
LoadedModule[35]=C:\Program Files (x86)\Atlassian\SourceTree\SourceTreeShared.dll
LoadedModule[36]=C:\windows\system32\dwrite.dll
LoadedModule[37]=C:\windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[38]=C:\windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[39]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll
LoadedModule[40]=C:\windows\system32\dwmapi.dll
LoadedModule[41]=C:\windows\system32\urlmon.dll
LoadedModule[42]=C:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[43]=C:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[44]=C:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[45]=C:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[46]=C:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[47]=C:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[48]=C:\windows\system32\normaliz.DLL
LoadedModule[49]=C:\windows\system32\iertutil.dll
LoadedModule[50]=C:\windows\system32\WININET.dll
LoadedModule[51]=C:\windows\system32\Secur32.dll
LoadedModule[52]=C:\windows\system32\SSPICLI.DLL
LoadedModule[53]=C:\windows\system32\SHELL32.dll
LoadedModule[54]=C:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[55]=C:\windows\system32\WINTRUST.dll
LoadedModule[56]=C:\windows\system32\CRYPT32.dll
LoadedModule[57]=C:\windows\system32\MSASN1.dll
LoadedModule[58]=C:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll
LoadedModule[59]=C:\windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\COMCTL32.dll
LoadedModule[60]=C:\windows\system32\imagehlp.dll
LoadedModule[61]=C:\windows\system32\ncrypt.dll
LoadedModule[62]=C:\windows\system32\bcrypt.dll
LoadedModule[63]=C:\windows\system32\bcryptprimitives.dll
LoadedModule[64]=C:\windows\system32\USERENV.dll
LoadedModule[65]=C:\windows\system32\profapi.dll
LoadedModule[66]=C:\windows\system32\GPAPI.dll
LoadedModule[67]=C:\windows\system32\cryptnet.dll
LoadedModule[68]=C:\windows\system32\WLDAP32.dll
LoadedModule[69]=C:\windows\system32\SensApi.dll
LoadedModule[70]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll
LoadedModule[71]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\UIAutomationTypes\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationTypes.dll
LoadedModule[72]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
LoadedModule[73]=C:\windows\system32\d3d9.dll
LoadedModule[74]=C:\windows\system32\d3d8thk.dll
LoadedModule[75]=C:\windows\system32\aticfx64.dll
LoadedModule[76]=C:\windows\system32\atiu9p64.dll
LoadedModule[77]=C:\windows\system32\atiumd64.dll
LoadedModule[78]=C:\windows\system32\atiumd6a.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=SourceTree
AppPath=C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe

[Jacob Whetstone · Accepted solution]

I found the solution to this on my own.

The answer was to fully uninstall and re-install my graphics drivers.

I don't know why something as general as graphics drivers would only be affecting certian applications, but there it is.

[Matt Reimer]

Noticed the same thing happening in Windows 7 with a generic(ish) dell laptop

Everything I could get from the event viewer is here. It's the same problem I think.

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 000007FEFCC3B3DD

@Jacob Whetstone, when you say graphics drivers, what, specifically did you reinstall?

[Matt Reimer]

I'm not sure what the proper workflow is here but I filed a bug on JIRA regarding this: https://jira.atlassian.com/browse/SRCTREEWIN-3318

[Jacob Whetstone]

I fully uninstalled all video drivers (via device manager) until I was down to generic VGA, then installed the latest version of ATI Catalyst, and everything was working again.

[Jacob Whetstone]

I don't believe this is really a bug in Sourcetree itself, but rather something between the ATI drivers and the .NET rendering libraries that Sourcetree happens to be using. It happened to me directly after a Windows update.

[Matt Reimer]

Jacob, I think you're right. When we uninstalled then re-installed .NET4.5.2, it appears to be working fine. I'll close my bug and hopefully others can see this and fix the issue.