Sourcetree v1.4.1 and Hipchat on Windows 7 crashing on launch

[nknganda]

Hi Guys,

Sourcetree Windows v1.4.1 and Hipchat crashes on launch every time I open it, the gui does not even show.

Seems Windows might have corrupted a file that Atlassian uses for both applications.

Please help.

[Jacob Whetstone]

I found the solution to my problem, perhaps it would work for you too.

The answer was to fully uninstall and re-install my graphics drivers.

I don't know why something as general as graphics drivers would only be affecting certian applications, but there it is.

[Jacob Whetstone]

I think I probably have the same issue, although HipChat was not affected on my machine.

I didn't see this thread when I was creating my issue.

Details here:
https://answers.atlassian.com/questions/269372/sourcetree-stopped-launching-win7

[Jeff Thomas]

You may want to drop a line at https://support.atlassian.com/they should be able to help.

Are there any crash logs in the Windows Event Viewer for HipChat or SourceTree?

Event Viewer > Windows Logs > Application

[nknganda]

Yes, all were working yesterday. Maybe my windows is corrupt.

[Jeff Thomas]

Interesting, I have several files in there and no user.config. Have you tried reinstalling both applications? Did they both work in the past?

[Jeff Thomas]

Could you post your sourcetree.log file? It's located in %USER%\AppData\Local\Atlassian\SourceTree

[nknganda]

Can't find the log file in %USER%\AppData\Local\Atlassian\SourceTree just a user.config file.