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fixed - Unable to install SourceTree

eurekasfray
eurekasfray
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September 13, 2016

I was trying to install SourceTree. There's a version of SourceTree installed already – version 1.6.17. When the installation reaches the point 'Removing applications', this error pops up:

"The older version of SourceTree cannot be removed. Contact your technical support group."

How do I fix this? And how do I contact my technical support group?

Thanks

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TõnisO
TõnisO
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September 13, 2016

Is the current, installed, version running in the background? Try shutting it down and running the installer again.

Have you tried uninstalling the previous version manually?

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eurekasfray
eurekasfray
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September 13, 2016

I tried uninstalling it manually by going to 'Programs and Features' and the uninstaller never appeared when I ran it.

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Sourcetree
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