Sourcetree randomly quits

[Michael Walz]

Since this morning I'm experiencing random crashes with sourcetree (actually sourctree silently quits). Deleting the %localappdata%\Atlassian directory didn't help.

Actually as I'm writing this the problem doesn't occur anymore, but I fear it might come back at any moment.

Environnment:
- Sourcetree version 3.4.26
- Windows 10 Pro, Version 22H2, build 19045.6456

This happens:
- I start sourcetree. There are just two open tabs
- After some time (from less than 1 minute to several minutes, or even longer) sourcetree silently quits, even without doing any interaction with sourcetree.

Each crash creates 2 new entries with the same time stamp in the Windows Event log:

--- Entry 1
Nom de l’application défaillante SourceTree.exe, version : 3.4.26.0, horodatage : 0x68d0f19c
Nom du module défaillant : KERNELBASE.dll, version : 10.0.19041.6280, horodatage : 0x56511854
Code d’exception : 0xe0434352
Décalage d’erreur : 0x0000000000025369
ID du processus défaillant : 0x162a8
Heure de début de l’application défaillante : 0x01dc44df793b9c8e
Chemin d’accès de l’application défaillante : C:\Users\Michael\AppData\Local\SourceTree\app-3.4.26\SourceTree.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 18c65d82-660b-4b68-a779-5364eba6c7b3
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

--- Entry 2
Application : SourceTree.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.NullReferenceException
à SourceTree.Analytics.Emau.EMauSubmissionService+<SubmitBatch>d__40.MoveNext()
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
à System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
à SourceTree.Analytics.Emau.EMauSubmissionService+<Submit>d__39.MoveNext()
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
à System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
à SourceTree.Analytics.Emau.EMauSubmissionService+<SubmissionTimer_Elapsed>d__37.MoveNext()
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
à System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
à System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
à System.Threading.ThreadPoolWorkQueue.Dispatch()

The %localappdata%\Atlassian\SourceTree\sourcetree.log contains lots of entries like this:

ERROR [2025-10-24 14:41:08,748] [37] [SourceTree.Analytics.Services.AnalyticsService] [Log] - POST Interaction submission FAILED
Refit.ApiException: Response status code does not indicate success: 429 (Too Many Requests).
à Refit.RequestBuilderImplementation.<>c__DisplayClass15_0`2.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() dans c:\temp\releaser\refit\Refit\RequestBuilderImplementation.cs:ligne 399
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
à Refit.Implementation.Generated.AtlassianAnalyticsServiceClientApiIBatch.<global::Atlassian-AnalyticsService-Client-Api-IBatch-Put>d__8.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
à Atlassian.AnalyticsService.Client.AnalyticsServiceClient.<Post>d__12.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
à SourceTree.Analytics.Services.AnalyticsService.<SubmitBatch>d__15.MoveNext()
ERROR [2025-10-24 14:41:39,021] [109] [SourceTree.Analytics.Services.AnalyticsService] [Log] - POST Interaction submission FAILED
Refit.ApiException: Response status code does not indicate success: 429 (Too Many Requests).
à Refit.RequestBuilderImplementation.<>c__DisplayClass15_0`2.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() dans c:\temp\releaser\refit\Refit\RequestBuilderImplementation.cs:ligne 399
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
à Refit.Implementation.Generated.AtlassianAnalyticsServiceClientApiIBatch.<global::Atlassian-AnalyticsService-Client-Api-IBatch-Put>d__8.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
à Atlassian.AnalyticsService.Client.AnalyticsServiceClient.<Post>d__12.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
à SourceTree.Analytics.Services.AnalyticsService.<SubmitBatch>d__15.MoveNext()

[Tomislav Tobijas]

Hi @Michael Walz ,

There's this thread and a raised bug (although it's for Win 11): SourceTree 3.4.26 crashing but I feel it might be the problem with the version, as numerous (or OS...) as several people have reported issues lately, specifically with v3.4.26. 👀

Cheers,
Tobi

[Michael Walz]

It looks like the same problem.

But the problem has gone away on its own. Is suspect the analytical server responded with some unexpected message that made sourcetree crash.

[Brant Schroeder]

@Michael Walz when is the last time you restarted your computer?  Is there a pending Windows update waiting to be applied?

[Brant Schroeder]

I would suggest adding the following to the user.config

<setting name="AnalyticsHasAgreed" serializeAs="String">

                <value>False</value>

            </setting>

Users are saying that this helps but does not fully solve the issue, but it is allowing them to work for longer periods.  

[Michael Walz]

There was no pending update waiting to be applied. The Computer was up for 2-3 days.

But the problem went away on its own.