User can't log in

[Reemt Lindeburg]

Hello,

I have a problem with logging in. I read a lot in the community but I didn't find a solution for my problem. I'm sure that I typed my password right and ones I reset it, but the problem was still there. Can you help me please? I use Windows 10.

Thanks in advance

Best regards

[Moses Thomas]

@Reemt Lindeburg

• Make sure your keyboard characters is not  causing problem(password is correct)
• Check Internet connection
• Try to  login with  Google account and see.

Best!

[Reemt Lindeburg]

Password was correct and internet connection was always good.

With Google it worked but not with atlassian Account. But ok..

[Moses Thomas]

@Reemt LindeburgPlease contact atlassian support

https://support.atlassian.com/contact/#/   they will  fix it

best!

[Dmytro Vasyliuk]

Hello @Reemt Lindeburg! Could you try this solution? https://community.atlassian.com/t5/Sourcetree-questions/Windows-10-sourcetree-installer-won-t-accept-my-credentials/qaq-p/680541