"No supported authentication methods available (server sent: publickey)"

[John Fricker]

Software installed:

• SourceTree 2.3.5.0 - from the latest ST installer.
• (embedded) Git 2.14.1.windows.1 - the latest included with the latest ST installer.
• Pageant 2012-06-04:r9551 - from the latest MSI installer for putty/puttygen/plink/pageant.

Today started out fun. I've been using the old SourceTree client for over a year, with key authentication via pageant. Today my co-worker changed permissions settings on the bucket, and I found that I could no longer access a couple of repositories via SourceTree - it kept prompting me for a username and password. Through the git CLI, I was still able to perform all the usual tasks on the sasme repository using username/password authentication.

In an effort to fix this, I updated all software to the latest versions installed. No dice, it still wouldn't work. So I created a new key, and add it to pageant and bitbucket, deleting the old key from both. I only have one key.

Under "Edit hosting account" for my only BitBucket account, I have "preferred protocol: SSH", as per the instructions. I have the green tick and "Authentication OK".

Under repository settings, I have my origin path. In there, the URL is ssh://bitbucket.org/~~/~~, host type is bitbucket, username is my username - the one that works through the CLI.

Everything is looking good, right? Until I try to do anything, upon which I receive the error message above. If I try to use the git CLI, I'm told that it can't communicate with my authentication agent.

How do I resolve this?

[minnsey]

Hi

Is Pageant running, with your key leaded, in your system tray when this fails? It sounds like it isn't, but that might be too simplistic.

[John Fricker]

It is running.

[minnsey]

Sorry another simplistic question are you using a key or username/password for the SSH connection? If it is a key is it loaded in Pagaent?

[John Fricker]

"I created a new key, and add it to pageant and bitbucket, deleting the old key from both. I only have one key."

@minnsey Don't you think it's terrible customer service when you ask questions which are answered by copying and pasting from the original question?

[minnsey]

Sorry, simply a mistake on my behalf.

Can you post up the error you get from the CLI? Thanks