Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

unable to login to atlassian SourceTree 2.2 OSX

ivanpaparaka
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2016

I just updated to SourceTree v 2.2 on OSX 10.11.3

I can't even start the application, since it won't let me log in into the Atlassian account.

sourcetree-problem.jpeg

 

1 answer

1 accepted

0 votes
Answer accepted
Uwe Mesecke
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 16, 2016

I had the same problem when I first agreed to the new license but quit the application before login. In the application support folder (~/Library/Application Support/SourceTree) there was a json file named "20160217_<some uuid>.json" containing something between 5 and 6kb of binary data.

I renamed the file and restarted the application and the login page was visible again. I am not sure whether there is any relationship between this file and the login page. Maybe pure coincidence... But after that a was able to login and use sourcetree again normally.

EVILoptimist
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2016

This didn't work for me. Had to remove my whole Prefs Dir to get it to work sad

 

Atlassian Fail.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events