PSA: Atlassian cloud login vs creating a new site

[#1]

As an Atlassian Customer Success Manager, I’ve seen users accidentally create a new site when they really want to log into their existing site.

Users have a few different ways to log into Atlassian:

• Bookmark your site [your-site.atlassian.net]
• Go to start.atlassian.com
• Sign in from www.atlassian.com

⚠️ Here is where this gets tricky...

If you go directly to an Atlassian app page (Jira, Confluence, etc.) instead of one of the previous options, you can either log in OR create a new trial from there:

To log in to your existing site:	To create a new app trial and site:

How can we delete an accidentally created site?

If you or your team have created a site by mistake, you can easily delete it via the following steps.

1️⃣ Optional: Copy data

If you have created any data on your new site that you want to copy over to your primary site, here’s how you can do that:

• Copy Jira data
• Copy Confluence data
• Copying Automation Rules
• What product data is copied

2️⃣ Delete all Apps on your site

You will first need to delete all apps (Jira, Confluence, Marketplace apps, etc.) on your site by following these instructions: Remove domains and apps from your organization.

⛭ Note that your apps won’t be deleted instantly. The above article states that when you cancel a subscription: We’ll give you an indication of when the cancelation will take effect. Repeat this process for all apps in the organization.

3️⃣ Delete your site/Atlassian organization

Once all apps have been fully deleted from your site and nothing is shown under admin.atlassian.com → Billing, you can then delete your Atlassian organization.

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Please share this with your teams: if they bookmark your site URL or get in the habit of going to start.atlassian.com, they can be assured they’ll get where they want to go! 🏎️

[Dave Liao]

@Peggy Graham - thanks for publishing this!

My customers have run into this more times than I'd like. Definitely let the product manager/s responsible for the login experience know that this is still a current pain point?

I'm looking forward to the day where we don't need PSAs like this. 🙏

[Peggy Graham]

@Dave Liao - Agreed, and thank you for sharing your thoughts, I will definitely relay this to the product team!  :-) 

[Andy Gladstone]

We recently switched identity providers AND had a rebrand where everyone's email addresses were altered. It made for some amazing messes with our end-users and I have been swatting rogue sites like flies over the past month and a half! This is great advice @Peggy Graham, thanks for the publish! 

[Peggy Graham]

Oof, I am sorry @Andy Gladstone !!  I will add your feedback to Dave's in my ticket to the product team...

I am glad you found the article is helpful! :-)