Change Default Maintenance Messages

[lukecalderone]

When creating Maintenance messages and utilizing the automation options to either send a reminder or notify subscribers when in progress and/or when maintenance completes, why is there is no way to change the default messaging that is sent to the subscribers?  The end users have to click the link in the email to obtain information from the original maintenance message to understand what the maintenance is all about.  Why not provide us a way to customize that message so we can reduce noise/friction for our customers?

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance will begin as scheduled in 60 minutes.

[Nayan Pandey]

Hi Luke,

Thanks for writing in to Statuspage Community, I'm Nayan from the Atlassian team, happy to help. 

Currently, Statuspage does not allow customization of the default automated messages (such as “Maintenance will begin as scheduled in 60 minutes” or “Scheduled maintenance is currently in progress. We will provide updates as necessary”) that are sent to subscribers for scheduled maintenance events. 

Having said this, we have a feature request - STATUS-33 in place with our product team requesting the option to be added. I have gone ahead and added your request to this ticket. 

Workarounds:

• You can post manual updates to the maintenance event with more detailed information, but the default system messages will still be sent.

Hope this helps!

Regards,
Nayan