How to Backfill an incident that happened in the past with impacted components?

[Sami Hreish]

How to Backfill an incident that happened in the past with impacted components, start date/time, resolution date/time?

[Mubeen Mohammed]

Hello @Sami Hreish 

Thank you for contacting the Atlassian Community!

To backfill an incident, you can consider using the instructions provided at https://support.atlassian.com/statuspage/docs/backfill-an-incident. However, this option is not designed for selecting the affected components for the backfilled incidents.

As a workaround, you can consider 

1. Create and Resolve Incident:

   • Create a new incident with notifications turned off to avoid subscriber confusion.

   • Label it as "TEST" to indicate it's not a new incident; you can edit this later.

   • Include any related components, but keep them marked as functional.

   • Immediately resolve the incident, ensuring notifications remain off and use clear language.

2. Edit Incident Details:

   • Go to the incidents section and modify the incident details.

   • Adjust the dates, times, and text to accurately reflect the actual incident.

Component Uptime Adjustment:

1. Edit Component History:

   • Navigate to the components section and select the component to edit.

   • Access the Uptime History, ensuring this feature is enabled.

   • Click the date box you wish to edit and enter the downtime duration as either a total or partial outage.

   • If a component was associated with the incident, it will show on the uptime tracker for that day.

This approach ensures accurate historical records without sending unnecessary notifications.

I hope this is helpful!

Regards

Mubeen Mohammed

Cloud Support Engineer