Is there a charge for sms notifications? How can we get enrolled if there's an option like this?

[Carlos Franco]

Hi team, good afternoon, 

We were wondering how can we send sms notifications to our customers whenever an incident is reported, is there a charge for this? do we have to purchase any credits? How to get enrolled into this?

Thanks in advance! All the best!

[Hana Kučerová]

Hi @Carlos Franco ,

welcome to the Atlassian Community!

SMS subscriptions are only enabled for paid plans, see here (SMS messages are not charged individually per message, they are included in the cost of your subscription).

Also, SMS notifications are supported only in some countries, see here.

[oshazly]

Hi @Hana Kučerová,

The pricing page doesn't mention SMS credits per plan. Does this mean that all SMS-enabled plans offer unlimited SMS notifications?

Thank you

[Hana Kučerová]

Hi @oshazly ,

yes, I believe they are unlimited now.