Will incident notifications still go out if I turn off the subscription settings?

[Ashley Unfried]

I do not want to allow anymore subscriptions, so need to turn off the allow subscription option. Will incident notifications still go out to my active subscribers if this is turned off?

[Rafael Meira]

@Ashley Unfried To answer your question:

1. No, if you turn off all subscription settings, notifications are disabled.
   
   
2. If an Admin disables suscbription settings, it wont notify subscribers. It will just stop sending notifications in the future.
   
   
   Let me know if you have any more questions.
   
   
   Best,
   Rafa

[chris_b]

Thank you! (wrong mention, but I appreciate the answer anyway!!)

[chris_b]

May I ask a followup @Rafael Meira ?  Does disabling the subscription send an email to everyone who is currently subscribed?

We need to disable subscriptions, but don't want to spam our subscribers (there are MANY).

 
(thanks either way!)

[Rafael Meira]

Hey @Ashley Unfried 😄

Essentially no, if you turn off the subscription settings in Statuspage, incident notifications will not be sent to your active subscribers. This is because incident notifications are sent to subscribers who have opted to receive updates via email or other notification channels. If you turn off the subscription settings, it means that subscribers will not be able to opt-in to receive notifications anymore, and those who have already subscribed will not receive any further updates.

Suppose you want to stop incident notifications from going out to your subscribers. In that case, you can also pause the incident, temporarily stopping updates from being sent out until the incident is resolved.

Hope I could answer your question.

Best,
Rafa