Team member cannot be found in the team calendar

[Rossi Hornman]

Dear community,

One of my team members cannot be found in the team calendar. It was not the case till about a month ago. His updates in the calendar from before that time can be seen, the repetitive ones till the end of the year are also still in the calendar. He is an active member of Confluence and Jira, he can also update all spaces or projects he is a member of. Just in the calendar his name cannot be found.  Anybody of you experienced such a problem? Any suggestions to fix it?

Kind regards,

Rossitza

[Jonathan Smith]

Hi @Rossi Hornman ,

  I have had something similar where users became unsearchable in the global search and commenting.

My fix was to clear the Confluence cache and index the environment. Have you tried these troubleshooting steps yet?

If so, I would suggest reaching out to the team calendar's vendor and open a support case since it is a 3rd party app.

- Jonathan

[Rossi Hornman]

Thanks, for the reaction, Jonathan. I use cloud version. I could not find information how to clear cash in this case. Any tips?