Billing Issue Seats Not Releasing After Member Removal

[Nagihan Korkmaz]

Hello,

I’ve removed 1 user from my paid Trello Workspace, but I still see no open seats available to assign to new members.
None of the removed users appear in the "Deactivated Members" list either, and I continue to be billed for the same number of users.

Can you please free up these seats or assist in releasing them so I can assign them to new team members without additional cost?

Thank you.

[Mat]

Hi Nagihan,

Sorry to hear that you're having issues adding members to your Workspace! I've created a support ticket on your behalf so be on the lookout for one in your email. We can continue the discussion from there :) 

[Gaurav Kataria]

We will have our support team look into it.