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Can't access board after assuming ownership of business domain (previously managed by a 3rd party)

Baccello Wine & Cicchetti
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April 16, 2025

We used to pay a 3rd party agency for hosting of our website & business email, etc. We had Google Workspace with our domain, but did not have access to the admin console, because it was part of the package with the agency when the business was started. We wanted to bring all our services in house for better control/timeliness for administrator issues. 

Before we did this, I had a Trello board, & my access to said board was created via Google sign in. 

Now, I have access to the "same" email account, after terminating the service with the 3rd party, being transferred the domain, and setting up my own Google workspace for the business with the same email address. However I no longer seem to be able to access my board via Google login, I don't have a email/password login (when I use the same email address & the password for Google, it doesn't work), I can't receive a recovery link to the same email address it seems - is there any way I can get access back to this board?

1 answer

1 vote
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2025

If you are able to login to your Trello account but you are not seeing the board there, then please reach out to your agency to see if they deleted or moved that board. 

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