Cancelling my premium free trial- cancel button not showing

[Julie Cowan]

Hi, I have been trying to cancel my premium subscription trial as I won't use it. I just wanted to see what it was like but I want to go back to the free version. When I go to the billing section it's just asking me for card details and there's no cancel button. Please can you downgrade my trello back to the free version. It's quite distressing when everything says it should be there and it is not. 

[Lukasz Pecherczyk_Seibert Group Gmbh]

Hello Julie, I believe this is a screenshot from the desktop app, correct? If so, managing subscriptions is not possible via app.

You have to log into your Trello account in a web browser and then head over to Settings -> Billing and a "Cancel" button should be available.

More info: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

[Julie Cowan]

Hi Lukasz- this is not from the app this is on a web browser- it's not letting me cancel

[Julie Cowan]

[Julie Cowan]

There is also NO OPTION whatsoever to contact atlassian to cancel- it's really a bit outrageous- can someone please pass it on to atlassian admin so they might be able to help me. Please

[Lukasz Pecherczyk_Seibert Group Gmbh]

Just to be clear, I am not with Atlassian in any form, so your best bet is to reach out via ticket. 

https://www.atlassian.com/company/contact/purchasing-licensing#/ you can open a support request here, for example. Simply choose a fitting option from the drop down menu, e.g. "Quotes and Plan Changes"