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Cannot change email address

Lori Yetagain
I'm New Here
I'm New Here
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May 13, 2025

I tried to change my email address.  It showed that it was successfully changed. I received an email to my previous email address saying:

"We’ve noticed you’ve recently changed the email for your Atlassian account. To confirm the change, please check plump_austere_3i@icloud.com to verify this address and complete updating your account."

I never received the verification email to the new account.  

Just to be safe, I changed my email back to the previous email address.  But I'd still like to change my email address.  

Can you help me with this? (I only have a free account, but I rely on it heavily!  Thank you for the free access)

1 answer

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2025

You may have to check your spam/junk folder for the verification email. Details here https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/

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