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Change email address for a colleague

Peter Nielsen
Peter Nielsen
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March 21, 2025

A colleague has got a new email address and cannot remember the password for the old account. Consequetly sha cannot login or reset her password. Can I as admin change her email address someway as she cannot log in herself. Or do I have to contact the support? 

If I have to contact the support - how do I do that as all topics seems related only to my account and not that of a colleague?

The question is for Trello.

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Alex W
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 23, 2025

Hey @Peter Nielsen - welcome to the Community!

I can see you've already raised a ticket to chat about this with our Trello Support team. You can find this ticket at https://support.atlassian.com/requests/TRELLO-213692/

We've already sent through a reply we're waiting on your response on! 

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