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Confirmation email

Pavla Štikarová
Pavla Štikarová
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September 25, 2025

My colleague didn't get the confirmation email after she requested an email address change. How can she change her email address?

 

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Pramod Sp
Pramod Sp
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2025

Hello @Pavla Štikarová 

Welcome to the community!!

You can follow this doc : 

https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/ 

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Pavla Štikarová
Pavla Štikarová
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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September 25, 2025

That unfortunately doesn't fix the issue of my colleague not getting the verification email.

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Gaurav Kataria
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2025

You might have to work with your IT team to troubleshoot https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/

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