Custom Fields have button now showing

[Marcus Wenczek]

Please help. 

All of our custom fields have disappeared from our card and I can no longer see the custom fields button that would allow me to add additional custom fields. 

[Gaurav Kataria]

Custom field is a paid feature. Could it be that you cancelled your subscription or moved the card to a board that is not in a paid workspace? 

[Marcus Wenczek]

Hi, we have a premium workspace and everything is up to date. We use one premium workspace and therefore contains all of our boards. All of our boards are not showing our previously added custom fields and the custom fields button is not showing on the trello cards. Please would it be possible for someone to have a look into our account. 

[Marcus Wenczek]

Thank you.

[Gaurav Kataria]

You can add custom fields by clicking the add button https://support.atlassian.com/trello/docs/new-card-back/

[Marcus Wenczek]

Hello, please see the image attached. When we click the add button, custom fields is not appearing in the dropdown. 

[Marcus Wenczek]

Hello, is anyone able to help with the issue we are facing with custom fields outlined above. Thanks. 

[Gaurav Kataria]

Is it only custom fields or all paid features missing from your board? Please check if you have collapsible lists and list colors available on that board 

[Marcus Wenczek]

Hello, we do not have collapsible lists and list colors available. 

[Marcus Wenczek]

Hello,

Could someone please help us? We need the custom fields on our cards to be working in order for our business to operate properly.

We've upgraded to a Premium workspace, so we should have access to these features. Is it possible for someone to check our account to make sure there isn't an issue with our subscription?

Thank you for your help.

[Sakshi Verma]

Hi @Marcus Wenczek  ,

Thank you for sharing the details so far.

I am going to raise a support ticket to discuss this issue further with you and, if needed, I will ask for more details. Please don't worry; we will try our best to help you.

You will shortly receive an email about the ticket.

Thank you.

Regards,
Trello Team