Email telling me I haven't logged in for two years

[Terry Valentine]

I received an email (which is not my primary email address) telling me that I haven't used Trello for two years and that if I don't log in by August my boards will be deleted.  I use the app and the website on a regular basis, so what is going on?

[Sakshi Verma]

Hi @Terry Valentine ,Sakshi here from Trello Support. 

As you mentioned, you received an email at an address that is not your primary email address. Have you logged into Trello using that account?

Please check the "To:" field in the email. This will show the email address linked to the account in question. Logging in with that email will ensure your account remains active.

Rest assured, any account you actively log into and use will not be affected.

Let me know if you have logged in with that account recently, and I will be happy to look further into it.

Thank you.