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End User receives duplicate responses back for every ticket they submit. Why?

Denise Robinson June 10, 2025

Suddenly, we have discovered that our users are receiving 2 copies of the email indicating that we have received your issue and will work on it. Where can I begin to look to see why this is happening? I am the administrator here and can guarantee we have not made any changes whatsoever.

Thanks

Denise

1 answer

0 votes
Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 12, 2025

Hi @Denise Robinson!

Could you please provide more details about this issue? When you mention a ticket, are you referring to created cards? Are you utilizing any Power-Ups?

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