Happening again: Amazing Fields Power-Up not showing properly

[Ruben Duque de Estrada]

Hello guys,

As per this issue I posted some days ago, the same is happening again:

https://community.atlassian.com/forums/Trello-questions/Amazing-Fields-Power-Up-not-showing-properly/qaq-p/2985552

I'm using Amazing Fields Power-Up and no matter what I do I can't see the forms/fields on my cards or see the Power-Up settings since the couple of days ago.

I've try Edge, Firefox, Chrome and Opera on Windows with no luck. I've also try Chrome on android mobile with no luck.

However, I can see the data and everything looks fine on an iPhone on Safari and Opera browsers.

The previous issue have been solved by Trello team or power-up developer (never got an answer about what was happening) so I'm lost again.

Any help will be appreciated.

Best regards!

[Allen -Amazing PowerUps-]

This is definitely not normal and from my logs I can't see anything unique to you that would be causing this.  I know you tried the most common causes here: https://docs.amazingpowerups.com/article/10-fields-disappearing

I suggest trying to log into Trello and go to that board in Chrome running in incognito mode.  Then see if it works that way.  If it does, then normally the issue is some configuration state related to you normal connection to Trello. 

I know that doesn't provide the clarity that you would like, but it is my best guess for now.  While looking at the logs I didn't see anything where other users were having problems last week (there were approximately 50,000 other users last week) so I think it has to be something unique to your setup, I just don't know what.

-Allen

[Ruben Duque de Estrada]

Really? 4 days later? Doesn't seems make any sense to pay for Amazing Fields if the "help" come 4 days later.

BTW, believe me I try everything: including incognito mode in all browsers possible and nothing solve the issue.

Thanks anyway!

[Alex W]

Hi @Ruben Duque de Estrada - as discussed on the support ticket you raised, please reach out to the Amazing Fields Power-Up support team for help on this issue at support@amazingpowerups.com

[Ruben Duque de Estrada]

Hello Alex, Contacting support on that email address was the first thing I did and doesn't make any sense because you say it is not a Trello issue while the power-up support says it is a Trello issue causing problems or conflicts with the power-up and the whole situation/issue will be solved without taking any action. Really? So basically the only guilty here it is me, the one paying for both services? Please underestand my situation as a client. Does this have any sense? Thanks in advance and best regards!

[Ruben Duque de Estrada]

As they say: now is working again and nobody explain me what is exactly causing the issue so I'm lost.

[Alex W]

Hi @Ruben Duque de Estrada - we're discussing this in the support ticket you've raised, so let's move this conversation to that thread.

[Ruben Duque de Estrada]

As per this thread

https://community.atlassian.com/forums/Trello-questions/Amazing-Fields-Disappeared/qaq-p/2284337

I also try:

• Log out of Trello
• Clear browser cache (all)
• Restart browser
• Log back into Trello

And is not working :(