How can I reactivate deleted member?

[Jana Cadikova]

Hi,

I deleted a user, who now needs to get access again.

When I try to invite him, I get a message that the invite was not sent because the member had been deactivated. When I share a link, he cannot access it.

I cannot see the account on my screen anymore so I cannot reactivate it. 

How can I solve this riddle?

Jana

[Brant Schroeder]

@Jana Cadikova were you able to get the user readded to Trello?

[Jana Cadikova]

no.
I upgraded to PRO so I would have access to the support (I used a free trial period).
The guys were super helpful and very fast and precise in their answer! I mean I wish every tool had such a great support.

However my problem is that the user was created by a different company. They are not using Trello anymore. They have deactivated the user account before they left Trello tool. 

I have one last trick I did not try - creating a new account for the user - using 'emailname+dummytext@domain'. 

[Humashankar VJ]

Hi @Jana Cadikova 

There is a similar thread on this topic, which will help you the best.

Can't reactivate a member in Trello (atlassian.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Jana Cadikova]

Hi,
Thank you.
My problem is the user got deleted meanwhile. He's no longer visible on the list of members. Therefor I cannot reactivate the account.

J.

[Humashankar VJ]

@Jana Cadikova  -  Here is the callout from Atlassian Team

[Jana Cadikova]

@Humashankar VJ since we are on a free plan, I cannot contact support.

Jana 

[Humashankar VJ]

@Jana Cadikova 

Reactiving a deleted member in Trello can be tricky on the free plan, since direct support isn't available. However, you can try the following workaround:

1. Try to Re-add the member using their original email address.
2. If that doesn't work, try re-adding them with an alternate email address

Regards