How can this be set or avoided?

[Réti Péter]

Hi dear reader!

When a member receives an automatic email about a new aktivity and replies to it, the response appears on the Trello card along with a lot of extra information, not just the reply itself, which is very distracting. How can this be avoided?

Than you for your help

[Brittany Joiner]

@Réti Péter i think its just because thats how replying works- the comment is grabbing the whole content of the reply, which includes the previous email before it. Other tools like Github do the same i believe. When i have to respond by email, i tend to do something like this... click the three dots and clear all the content then type my reply.

I'm not sure there's a good way to do it besides that. If you could find consistent text it applies, you could create an automation using wildcards and {textbeforematch} variable to get the actual comment, but it would have already set the comment in the card and you can't replace card comment that i know of (not easily).