How do I get my Trello username to match my Atlassian/Bitbucket username?

[garyhooper]

My Atlassian/Bitbucket public name is set.  I then go to Trello to set the (public) username to be the same, but it says "Username is taken".  

Is there not one username system for all Atlassian products?  I'm assuming that it is me who is already using the username, so why cannot I use the same username in Trello?

[Alisson Sartor]

Hey, Gary

Welcome to the community

Is it possible that your Trello workspace has the same name you're trying to use as your username? On Trello, usernames and workspace names share the same name pool. If your workspace already uses the desired name, that would explain why you're unable to change your username.

Kind Regards
Alisson
Trello Team

[garyhooper]

Hi Alisson.  I have two work spaces, both with very different names from my username.

[Alisson Sartor]

Hey, Gary

I was reviewing our system and found out that actually there's a user with the username garyhooper with an account from 2015, so that's the reason why you can't use this username on Trello

Kind Regards
Alisson
Trello Team

[garyhooper]

And can you verify that the email associated with it is different than the email associated with my Atlassian account?  (If it's AT avegant, it's me.)

[Alisson Sartor]

Hey, Gary

For security reasons i can't share the full address, but the email is different

 g***o95***1@*re***il.h*

if you recognize the email, you can log in and change the username to free up to your account.

Kind Regards
Alisson
Trello Team

[garyhooper]

Thanks, Alisson.  It's not me.