How do I reset an associate's Trello password?

[Jessie Pendergrast]

An associate at my company is unable to access our Trello board. She said she has been prompted for a password, but doesn't remember what her password is. How can I help her perform a password reset? 

[Summer Hogan · Accepted solution]

Hi @Jessie Pendergrast! Welcome to the community! 

Your associate can reset your password by going to https://id.atlassian.com/login/resetpassword. If the email address is not associated with an existing Trello account, we'll let you know after you submit the form.

Also, this article might help if this does not work or your associate encounters issues with the reset process: https://support.atlassian.com/trello/docs/recovering-your-trello-account/.

[Summer Hogan]

@Jessie Pendergrast if I helped answer your question, please click the Accept Answer button as this really helps me.