How to combine Tello accounts

[Steven Weyhrich]

Some time ago I set up an account with Trello under one email address. When re-invited to that board yesterday I tried to log in, but was stopped by the need for a code from Google Authenticator. I don't have an entry in Authenticator for Trello, so that failed. I don't have a 24-character recovery key. And when asking for the next step, to have instructions emailed to me, It has been over 24 hours and I have not seen any such email show up. 

I have (apparently) an account also under a different address, and that is what allowed me to access the Trello board to which I was invited. 

How do I get Google Authenticator set up for the original address if I can't log into that account? Or, can I merge the old email with the other one that works?

[Renato Fagaraz · Accepted solution]

Hi @Steven Weyhrich !

It sounds like you're in a bit of a loop with the Google Authenticator situation. Let's see if we can untangle this!

First off, if you have two separate accounts under different email addresses, you can transfer all your boards from the old account to the one you're currently using. Here's a handy guide on how to do that: How to transfer boards to a new account. Just an important note, each account has one email, and you can't change an account's email into one that's already in use.

Now, about the Google Authenticator issue with your original email address, if you can't log in because of the missing Authenticator entry and don't have the recovery key, you can disable the two-step verification. Check out these steps to help you out: Login issues related to two-step verification. This does require access to the email's inbox.

Hopefully, this helps you get back on track! If you hit any more snags, feel free to reach out again.

Take care!

[Steven Weyhrich]

Thank you for your thoughts. Since I posted that question, Atlassian sent me a link that finally allowed me to reset my password for the account in question, so I was able to get access to it. 

[Steven Weyhrich]

Oh, and to increase the fun: I tried changing the password, which was successful. However, it still wants the Authenticator code when I try to log in with the new password. And around and around and around we go...