How to proceed with cancellation requested but not carried out?

[Yasmine Matta]

I cancelled Power-Up Dashio last year and again my card was charged. Last year, I had to contact my bank to have the payment blocked. Unfortunately they charged me again and dashio support does not give any satisfaction or consideration to the customer.
I want to resolve this peacefully and in the best way.
How can we proceed?

[Alex W]

Duplicate of this question: https://community.atlassian.com/t5/Trello-questions/How-to-proceed-with-cancellation-requested-but-not-carried-out/qaq-p/2302306

Please direct your answers to the link above.