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I can't log in as my mobile number must be incorrect

Catherine Parker
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July 9, 2025

I am trying to log in and it says that due to 2-Step Authentication a verification code has been sent to my mobile, but I never received it, so I assume my mobile number must be incorrect, but I can't log in to change it — please help asap, thank you!

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Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2025

The verification code usually sent to your email https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-identity-verification/

If you had specifically setup 2FA using your mobile and no longer have access to it then you can follow the recovery instructions https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

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