I have stopped receiving email notifications since 2021/09/03

[Christina Ng]

My team has stopped receiving email notifications to all cards since 2021/09/03.  It was about the time that we have installed Unito in the workspace. Was there a conflict that stopped our email notifications?

I have checked the notification settings that shall send notifications immediately for everything.

We received notifications on our cell phones but not on our regular Outlook emails.  How can I get email notifications again?

FYI, I tested with the Trello email notification test that I received it but whenever I am mentioned in a board that I am a member of (both my personal board and my company workspace board) are not sending me email notifications.

[Brittany Joiner]

@Christina Ng i assume you've checked and made sure they're not going into spam or something? Could your IT team have flagged the domain or something to prevent you receiving those emails?

[Christina Ng]

Thank you, Brittany. Yes, I have checked and they are not in my Spam either.  Let me check with my IT about it. 

Is the testing email (the notification test email with a token) come from the same domain as the regular notifications? 

[Christina Ng]

It works.  thank you very much!

[Brittany Joiner]

@Christina Ng sorry for the delayed response here - glad you got it working!