I pressed "Edit" on one of my cards and it just resets the entire card! How can I fix this?

[Evan Toomey]

[Rasmus Wulff Jensen]

If reset mean the description is gone it might be because text was written, but the Save button was never pressed. It happens from time to time that people have texts but it was only on their machine in the browser cache

You can try this tool: https://trellotools.azurewebsites.net/CardHistory 

It can show how a card "looked" in the past so if the text was lost by it was truly overridden. But if it was never fully saved but only in your browser memory I'm afraid it is not something that can be recovered ☹️

[Evan Toomey]

I checked the card history, that does not help me. Besides, it does this for every card I have which I have not written on for days, and they still had the empty description!

BEFORE I PRESSED EDIT:

AFTER I PRESSED EDIT:

[Rasmus Wulff Jensen]

Thank you for clarifying. That indeed looks odd. I tried on a board of mine but was unable to reproduce this so it might be a local issue.

I would recommend you try the following to narrow down the issue

Try to see if it happens on all boards or only this board (if you only have this one board make a new dummy board to try it on). If it only happens on this board it could be some PowerUp or automation causing it. If it happens on all boards it could be some browse extension causing to (you can test that by openibg trello in another browser you normally not use)

[Evan Toomey]

I don't use any powerup on my cards.

 

I also tried using a different browser, that didn't work aswell. 

The only thing I'm doing is copying the cards from my main board, and put it on a test. That does not work.

[Rasmus Wulff Jensen]

Did it also happen on a brand new dummy board?

[Evan Toomey]

I made a new board, and yes it did happen.

[Rasmus Wulff Jensen]

Ok, out of ideas then. I've flagged this question for the Trello team to take a look at

[Evan Toomey]

Youtube links got a bit messed up aswell.

OLD CARD:

NEW CARD:

[Carolina Lopez]

Thank you for the escalation @Rasmus Wulff Jensen!

@Evan Toomey We need additional details to investigate further, so I have created a ticket for you. You will receive an email notification with the required information.