Locked out of Old Trello Account, 2FA not enabled but now required

[Elizabeth R. Sheckler]

Hi,

I just created this account because my old account, under my work email, is now locked out. I cleared my cookies cache in Google Chrome recently, and when I went to login to Trello, it asked for 2FA. I had never set that up before, but I downloaded the authenticator application with the same email; the code was not accepted even after several attempts. The alternative is a 24 character emergency key, but as I never set up 2FA prior to this, I do not have one!

Please help. I love Trello, and I have used it for years; I hope the account can be recovered.

With deepest gratitude,

Beth

[Mat]

Hi Elizabeth, 

Thank you for the kind words on how much you love Trello <3 We love Trello too! We're sorry that you're having issues accessing your work account on Trello because of 2FA. 

I've just created a ticket on your behalf so you can share with me your work email and we can have a look at your options to get access. You should receive an email now to access the support ticket and we can continue the discussion from there :) 

Kind Regards,
The Trello Team