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Julie Olson
Julie Olson
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May 30, 2025

My principal is the admin of our account.  He has been locked out and does not know his user name or password to get back in the account.  Are you able to help me?

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Gaurav Kataria
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2025

  1. Go to id.atlassian.com/login.

  2. Select Can't log in? at the bottom of the page.

  3. Enter your email address and select Send recovery link.

  4. Reset your password using that link (check your spam folder if you did not receive the link)

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Trello
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