Lost access to Trello boards – logged in via Google, now everything is gone

[Andrii Hak]

Hi, I hope someone from Trello staff can help.

I used to have an account under the email `a****@alldigitalads.com`. I always logged in via Google. Today, when I logged in, I was asked to register again — and now it shows me an empty new account with no boards.

I still have Trello emails from that address (invitations, updates from boards), so the account definitely existed.

I also had private boards that I can no longer access.

Can someone from Trello help me recover access to the original account or boards?

Thank you so much in advance.
Example board link: https://trello.com/b/ORZftKx8/bank-operations

[Augusto Lisboa]

Hi, Adrii.

Thanks for sharing the links.

Checking the Board, there is a board member with an email starting with "a" (a****@alldigitalads.com). But I've noticed two board members, including the Workspace admin, with the user "ocean," are under a Gmail domain.

Do you have another email that you might have used in the past?

[nikolay_pikalov]

Hi Augusto,

Thank you so much for your reply.

"Ocean" is my user account.
However, for some unknown reason, all data appears to have been wiped. My team have lost access to our boards — they now appear as "closed", and I no longer see them and my workspace.

I’ve attached a screenshot from my inbox that shows my username and the email address associated with the account.

Could you please investigate further or advise what might have happened?

These boards were very important to my team, and I’d greatly appreciate any help in recovering them.

[nikolay_pikalov]

Additional boards:
https://trello.com/b/UzAY92tz/finance-accounting 
https://trello.com/b/iAAkvhM2/legal 

[Andrii Hak]

Hi Augusto,

Sorry for the confusion — my previous reply was sent from a different account (nikolay_pikalov) by mistake 😅

Now I'm replying from the correct one associated with the user "Ocean".

Please let me know if you need any additional details from my side. I really appreciate your help!

[Augusto Lisboa]

Hi, Andrii! Since we'll need more information to investigate that, I've raised a support ticket for you.

You should be able to find it in your email

[Andrii Hak]

Thank you very much for your response. I hope the information will be restored.

[Gaurav Kataria]

Someone from our support team will reach out to you soon.