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Lost access to all trello boards

Parker Stanberry
I'm New Here
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August 26, 2025

At some point in July all of my boards and activity disappeared from my account. My email address didn't change. I just logged in one day and my account was empty. Reading comments, it seems that I may have logged in using an alternative process (e.g. via Google) and somehow created a new account. Is it possible to open a ticket where I can share my email address and have support locate my "old" account and merge it with my "new" one? Or just restore my access to the "old" one? 

 

2 answers

0 votes
Megan Douglas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 26, 2025

This has happened to me this week also. I think it has something to do with what I am signed into . Mine says I am not an admin but I am the only person using this board and it is a free private account. I will try the password reset. 

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 26, 2025

If you don't remember the password to your old account then you just reset the password by following this link https://support.atlassian.com/trello/docs/recovering-your-trello-account/

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