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Need to access Trello boards but no longer have company email access

Shaletha Colbert
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April 10, 2025

My admin started a Trello account using my brokerage team email and I’m no longer on the team so I no longer have access to the email. I would like to sign in and change it to my new email but I’m not seeing any options to log in using my password nor to reach Support directly. 

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1 vote
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2025

Hi @Shaletha Colbert - welcome to the Community!

Your email address is your primary authentication method, so you will need access to it to log into Trello. Can you get access to the original email for your account again to log in, then you can change your email at https://id.atlassian.com/manage-profile/email

Tracy Townsend
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April 11, 2025

Hi I am having the same issue as above. I cant log in as I know longer have access to the email address that I signed up with. I find your answer not helpful as you are saying you need access. I have a lot of information on boards I need access to to.

Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2025

Hey @Tracy Townsend - unfortunately my answer will be the same for the situation you're in. I would recommend finding a way to access your email address for the account so you can prove you own the account. 

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