One year access cut off after one month

[Fushure Africa]

I made payment for trello premium for one year on June 4th, it ought to stay till June 2026 but I was cut off my premium access this morning illegally.

I have screenshots of my payment receipt and from my Trello dashboard which shows paid, but the email I received is showing I'm owing $60. This is so wrong and has disrupted the smooth flow of my business.

[Beverley]

Hi @Fushure Africa - sorry about the disruption to your business!

We've created a support ticket on your behalf to assist you further, which you can find here: https://support.atlassian.com/requests/TRELLO-218574/

You'll receive an email from us shortly.