Password Reset Email

[Minchen Lin]

Hello, I can not receive any email from Atlassian to reset my password of another account. But the inquiry requires to login to ask the question. Could you please help?

Thank you.

[Hrudu Shibu]

Hi @Minchen Lin ,

If you’re not receiving Atlassian password reset emails and can’t log in:

1. Check Spam/Junk – Ensure emails aren’t being filtered.
2. Review Email Filters – Make sure emails aren’t redirected or deleted.
3. Whitelist Atlassian Emails – Add no-reply@atlassian.com to safe senders.
4. Check with IT – If using a work email, ensure Atlassian isn’t blocked.
5. Try Another Email – See if a different email receives messages.
6. Use Atlassian Support – Visit Atlassian Support under "Can’t log in?"
7. Check Community Forums – Look for similar issues on the Atlassian Community.

If the issue persists, contacting Atlassian Support is the best option.

[Tansu Akdeniz]

Hi @Minchen Lin 

Welcome to the community.

Please check out this page: Not receiving confirmation emails or password reset emails

[Minchen Lin]

Hi @Tansu Akdeniz Thank you for your reply. I have checked with the IT team in our company. They helped confirm that no email was received from Atlassian during the time slots I tried to reset my password.

Shall I provide my company email address for which I wish to reset the password?