Problem merging Trello to Atlassian

[Chloe Barthelemy]

Hello,

I created an account a few months ago to set up a collaborative Trello board within my organization, but when I tried to log back a few weeks ago (using the same email address), I was logged in via Atlassian and it was as if my account was new, meaning I lost admin rights to my boards.

Do you have a solution?

[Nivedhya Vikram · Accepted solution]

Hi @Chloe Barthelemy ,

Welcome to the community!

It sounds like there might be a chance that you're logging in with a different email address. Do you have a board URL that you can share with us? This will help us check the email address associated with it and assist you further in recovering your account.

[Chloe Barthelemy]

Can I have a contact or a way to send it privatly ? On these pages we have some private info about the society.

Thanks

[Nivedhya Vikram]

Hi @Chloe Barthelemy ,

I'm Sorry for the delayed response. I have raised a support ticket to assist you further. You can share the board link in the Support ticket. 

[Dan]

Hi, im having kind of the same issue.

Used to login with my Microsoft account, but our IT department no longer allow Atlassian software acces our Microsoft account. I now have a new Trello without my previous data.

Can you transfer them to my new Trello/Atlassian? The email and domain is the same.

[Nivedhya Vikram]

Hi @Dan ,

You can reset your password by going to  https://id.atlassian.com/login/resetpassword using the same email id.

[Chloe Barthelemy]

Hi @Nivedhya Vikram

You never responded to my issue. Would it be possible to get a reply?

Thanks

[Dan]

Hi @Nivedhya Vikram, thanks for your reply.

Unfortunately, this will not solve my problem, as I cannot access it through Microsoft login, as before. I can bypass it with my new account, but it is a new empty Trelleboard.

Can we move my boards from the old account to the new one?

[Nivedhya Vikram]

Hi @Dan ,

I'm unable to fetch your email ID to raise a support ticket directly. To ensure your privacy, it's best not to share your email address in a public forum or community post.

I recommend that you create a separate post in the community forum outlining your issue. This way, I or another support team member can assist you further.

Once your post is up, feel free to let me know, and I'll be on the lookout to assist you further.