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6 Code Authenticator

Jean Vos _Waypoint Adventures_
Jean Vos _Waypoint Adventures_
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March 27, 2025

Hi, 

I am recovering our TrelloAccount, but we missed the authenticator setup and the 24 digit code is also wrong?  I have requested the the recovery mail and recieved a password reset, but nothing else?  This was yesterday about 16H00 (26 hours ago).  Nithing has arrived yet? Shoul I wait longer?

regards

Jean

 

 

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Alex W
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2025

Hey @Jean Vos _Waypoint Adventures_ - welcome to the Community!

Did you request the recovery email? If so, this takes 24 hours to arrive - have you received this yet? 

If you haven't requested a recovery email yet, please follow the steps at https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

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