BigPicture Power-up loading forever

[Eric DANNEVILLE]

Hi All,

I try to display the Gantt view from the power-up Bigpicture which worked perfectly fine 2 days ago and I only have the blank screen displaying the "loading" icon. I cannot see anymore the gantt view on which we worked several hours. Quite frustrating

Any idea to solve that ?

Thks

[Ester · Accepted solution]

The solution from support works propertly, many thanks!

[Anna-BigPicture]

Hello Eric and Ester, 

Would you please be able to confirm if you still face problems with BigPicture Power-up? If so, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-336858 in the title of your request.  

We will investigate your case individually. 

Best regards,
Anna

SoftwarePlant Support

[Ester]

Hello Eric, I have the same problem, and I need the Gant ASAP. I tried with several browsers but the problem persists. I sent a message to Trello support and also wrote a question like you if someone knew the answer (see it to know how I tried to solve it). I'll reply again if I have a feedback.

[Eric DANNEVILLE]

Thanks for sharing Ester. I also tried several browsers but with the same outcome. And yes please keep me updated should you have an answer. Fingers crossed