Board is closed, but the admin's account has been deactivated due to inactivity

[Erica Cyril]

The admin's account has been disabled due to inactivity, and as a result the team cannot access the Trello board. What steps can we take to regain access?

[Sakshi Verma · Accepted solution]

Hi @Erica Cyril ,

I confirmed that the board have been closed recently. We also identified an issue on our end; I have raised a support ticket and will get back to you via email to resolve this issue further.

We are also tracking this issue on a bug report here.

Thank you.

[Erica Cyril]

Hi Sakshi,

Thank you for your response. We hope this can be resolved as soon as possible, as it affects our current workflow.

Hope to hear from you soon. 

Thanks,

[Sakshi Verma]

Hi @Erica Cyril  I have just sent you an email. Hopefully, the issue will be resolved now.

[Erica Cyril]

It's resolved now, thank you for the wonderful and prompt support Sakshi. Really appreciated. 

Have a great day :)