Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Bug in Trello app on Android devices when adding attachments to the card from Gmail

Dennis Chirkovsky
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 7, 2025

Two different Android devices, a tablet (P16) and a phone (Galaxy A54), exhibit the same bug starting from August 30, 2025.

When the user is in the Gmail app and wants to add an attached PDF file from an incoming email to a Trello card, the cards on the list start blinking indefinitely, making it impossible to work with the cards.

Please see the videos of this bag:
https://drive.google.com/drive/folders/1qHKu8HQUFUcz4bQ0Vxv1_7fd5QqwtsZP?usp=sharing

 

 

1 answer

0 votes
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 9, 2025

Hi @Dennis Chirkovsky,

Thanks for reaching out, and for the helpful video!

Hmm, that does look strange. I have not been able to replicate the issue.

As first steps, could you please uninstall the Trello Android app, and reinstall it via the Google PlayStore (https://trello.com/platforms)?

⚠️ Make sure to check for unsent changes before uninstalling the app.

You can find more troubleshooting steps for the Android app here: https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

Let us know how that goes 🤞

Thanks,
Lara

Dennis Chirkovsky
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 10, 2025

Hi, @Lara 
Thank you for your reply.
Yes, we did everything possible: cleared the cache from device memory and reinstalled the Trello app from the Google Play Store - this bug remains.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events