Cannot access Trello boards– lost access to email tied to my account

[a-vrtn]

Hi, I need help regaining access to my Trello account.

I know my Trello username and password, but when I log in it requires an additional verification code. The problem is that the code is being sent to an email address I no longer have access to.

I mainly want to access my existing Trello boards. Is there a way Atlassian support can help me verify my identity and update the email address on my account, or give me access in another way? I did read up the article recovering the account, but my case is different as I do know my password.  https://support.atlassian.com/trello/docs/recovering-your-trello-account/

I was using the public version of trello to organize my boards.

Thank you!

[Lara]

Hey @a-vrtn

Thanks for reaching out.

For security reasons, we're unable to change the email address associated with your account.

You may want to check if you’re still logged in to the account on one of your devices (for example, on your mobile phone) so that you can share access to your boards with a new email address.

With that said, have you had a Trello subscription before? If you have, we may be able to assist you here. Let us know!

All the best,
Lara