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Credit Card

hello magalogue
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May 17, 2025

Not able to add credit card to the subscription, it gets rejected always

1 answer

0 votes
Rishabh Jhawar
Community Champion
May 18, 2025

Hello @hello magalogue 

 

Welcome to the community!

Are you able to save the credit card, but the system is then unable to process the charge? I’ve faced a similar issue before—my saved card wasn’t charged successfully. However, when I re-entered the card details, the payment went through. Sometimes, this happens due to issues from the card provider or the bank's end.

Also, try reaching out 

https://www.atlassian.com/company/contact/purchasing-licensing#/

 

Regards,

RJ

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