Essaie Premium Trello

[brigitte andrieux]

J’ai essayé d’ajouter un 10e collaborateur sur mon tableau, comme c’est possible avec la version gratuite de Trello, mais cela m’a automatiquement dirigé vers l’essai premium. Est-ce qu’il existe un moyen d’annuler cela ?

[Alex W]

Hi @brigitte andrieux - welcome to the Community!

If you want to continue in Trello without upgrading, you'll need to reduce the collaborators in your Workspace to 10 or under.

You can learn more about this and how to remove collaborators at https://support.atlassian.com/trello/docs/workspace-user-limit/

[Kai Krause]

Hi and Welcome. 

To cancel the premium trial or subscription that you were directed to, you can follow these steps:

1. Log in to Trello: Go to the Trello website and log in to your account.

2. Access Account Settings: Click on your profile icon in the top right corner and select "Settings" or "Profile".

3. Manage Subscription: Look for a section related to billing or subscriptions. Here, you should find options to manage your current plan.

4. Cancel Trial: If you are currently in a trial period, there should be an option to cancel it. Follow the prompts to confirm the cancellation.

5. Check for Confirmation: After canceling, you should receive a confirmation email. Make sure to check your email to ensure that the cancellation was successful.

If you encounter any issues during this process, you can also reach out to Trello's support for assistance. They can help you with any specific problems related to your account or subscription.

BR
Kai 

[brigitte andrieux]

Merci pour votre réponse. Néanmoins, je ne trouve pas de lien « facturation » ou « abonnement » seulement quand je vais sur l’essai premium en question, je peux consulter les offres ou ajouter ma carte bancaire mais c’est tout.